Frequently asked questions.

Choose the personality or influencer you want to reach, tell us what you'd like, and pick your format — a message or a video call. U-Konnect vets your request and connects you safely. See How It Works for the full journey.

Each personality sets their own response window, and you'll see it before you confirm your request. We'll keep you updated at every stage — from vetting to delivery.

U-Konnect is free to join, with no subscription and no hidden fees. Personalities set their own prices for messages and video calls, and you'll always see the full price before you pay — see Pricing.

Yes. Payments are handled by a secure, regulated payment provider, and U-Konnect never stores your full card details.

If a personality doesn't fulfil your request within their stated time, you won't be charged — or you'll get a full refund if you've already paid.

Absolutely — a personal message makes a memorable gift. Just tell us who it's for when you make your request.

Personalities and influencers across our categories — politicians, sports people, influencers, podcasters, Insta models and TikTokers — with more categories to come. Apply to join.

We verify your identity and confirm you own the accounts and channels you list before your profile goes live. It's how fans know they're reaching the real you. More on our Trust & Safety page.

No. You stay in control — you choose which requests to accept, and every request is screened by U-Konnect before it reaches you.

You do. Set your own prices for messages, video calls and shout-outs, and change them whenever you want. Payout details will be shared with approved creators ahead of launch.

Never. All communication happens through U-Konnect, so your phone number, email address and personal accounts stay private.

We only use your data to run the service — verifying accounts, processing requests and payments, and keeping the platform safe. We never sell your data. Read our Privacy Policy for the full detail.

Calls take place inside U-Konnect, between verified accounts only, and can be reported instantly if anything goes wrong. Our moderation team reviews every report.

Use the report option in any conversation or call, or contact our support team. Every report is reviewed by our moderation team.

U-Konnect is launching soon on iOS and Android. Join the list and we'll notify you the moment it goes live.

We're built for the UK first, with personalities from across the nation — and growing globally.