Trust & Safety

Safe and secure isn't a tagline. It's the product.

Every connection on U-Konnect is vetted on both sides. Here's how we protect fans, personalities and their data — from first request to final call.

01

How we vet personalities before they're listed

Nobody appears on U-Konnect until we've confirmed they are who they say they are. That protects fans from impersonators — and protects personalities from people pretending to be them.

  • Identity verification before any profile goes live
  • Ownership checks on every social account and channel listed
  • Manual review of each profile by the U-Konnect team
  • Verified status can be removed at any time if our standards aren't met
Personality verificationRequired before listing
Identity confirmed
Accounts & channels verified
Profile reviewed by our team
Listed on U-Konnect
Request checkEvery request, every time
Fan account verified
Request content screened
Payment confirmed
Passed on to the personality
02

How we vet and verify fan requests

Every request is checked before it's passed on. Personalities only ever see requests that are genuine, appropriate and confirmed.

  • Verified accounts for every fan
  • Each request screened for abusive, harmful or inappropriate content
  • Payment confirmed before a request is sent on
  • Requests that break our guidelines are declined
03

Data & privacy during messages and video calls

Your conversations stay between you and the personality. Contact details are never exchanged, and everything happens inside U-Konnect.

  • Personal phone numbers and email addresses are never shared
  • Messages and video calls take place within U-Konnect only
  • Personal data handled in line with UK GDPR
  • We never sell your personal data
Your privacyOn every message and call
Contact detailsPrivate
ConversationsIn-app only
Personal dataNever sold
Data protectionUK GDPR
ModerationIf something goes wrong
Report received
Reviewed by our moderation team
Action taken
You're kept updated
04

Reporting & moderation — if something goes wrong

If anything feels wrong, tell us. Reports go straight to our moderation team, who review them and act quickly.

  • Report any message, call or profile in a couple of taps
  • Every report reviewed by a real person
  • Action ranges from warnings to permanent removal
  • Refunds where a request isn't delivered as promised
Your safety comes first

Know exactly how your data is protected.

Our Privacy Policy sets out how we collect, use and protect your information — in plain English.